Customer Service Executive

Overview

Description

Civica is the UK’s leading public sector software provider, with more than 22 years of sustained growth.

We’re developing and delivering the technologies that are transforming our vital public services, across Local Government, Central Government, Healthcare and beyond.

Working within our Healthcare Medical Billing Division you will be the main point of contact for a number of client accounts.

If you have good numerical skills / finance experience, have experience of high volume transactions and have a sharp eye for detail, and an excellent telephone manner this role could be for you. This is an administration / support role, not a sales role.

Requirements

Good all round IT skills including MS Office
Organised
Experience of working in a busy office
Attention to detail
Numerate and literate
Excellent telephone manner
Desire to progress
Positive ‘can do’ approach
Flexible

Key Responsibilities:

Creating billing, allocating payments, allocating incoming payments, managing aged debt, reconciliation, and reporting
Providing excellent support, ensuring all Doctors and Consultants receive a high level of care via phone and email

Benefits

Life at Civica

• Blended working: less commuting, more time with your friends and family.

• ‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.

• Financial Times – Diversity Leader 2022: We’re committed to maintaining an inclusive and supportive culture.

• Top rated employer – Glassdoor: Our average length of service is 9 years.

• Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.

Building and maintaining an inclusive and supportive culture

Studies have shown that certain underrepresented groups of people are less likely to apply for a job that they don’t 100% match. At Civica, we’re committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel.

So, if you like the sound of this opportunity but you don’t meet all of the requirements then please apply. You could be the perfect candidate for this or other opportunities within Civica.

Mental Health Champions are here for you!

We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day to day life. We are available for support when you need it most and actively encourage our people to reach out to us.